The Controversy Surrounding a 92-Year-Old Woman’s Car Lease

Background

A dealership in Boston recently made headlines for selling a four-year lease to a 92-year-old woman who had expressed her desire to stop driving. Unfortunately, the woman has since passed away, and her family is now facing a dilemma regarding the lease.

The Issue

After the woman’s death, her family discovered that she regretted signing the lease, never drove the car, and now wants to return it. However, the dealership, Nucar Nissan, is refusing to cancel the lease and is demanding either payment to end the agreement or the continuation of the $420 monthly payments.

The Family’s Request

The woman’s stepson, Michael, reached out to Nucar Nissan to request the voiding of the lease and the return of the vehicle. According to him, the car had only traveled 4 miles from the dealership to their home and had essentially remained unused.

The Dealership’s Stance

Nucar Nissan defended its position by stating that they are not in a position to question a customer’s ability to drive. The dealership emphasized that if a customer feels comfortable driving, they will not interfere with that decision. Additionally, they highlighted the financial implications of canceling the lease, citing the need to recoup costs.

Moral vs. Legal Responsibility

While legally the dealership may be within its rights to enforce the lease agreement, questions have been raised about the moral responsibility in this situation. The family believes that given the circumstances, Nucar Nissan should consider voiding the lease as a gesture of goodwill.

Conclusion

As this controversy unfolds, it raises broader questions about ethics and customer service in the automotive industry. While dealerships operate within legal frameworks, there is an increasing emphasis on moral obligations towards customers, especially in sensitive situations like this one.