Customer Buys $18K CPO Nissan Pathfinder, Faces Shocking $31K Repair Bill In 10 Months

Introduction

Certified pre-owned programs provide buyers with a great deal and warranty coverage that is not typically available in the used-car market. However, one customer’s experience with their 2017 Nissan Pathfinder proves that even certified pre-owned vehicles can come with unexpected costs.

The Costly Repair Bill

After purchasing the Nissan Pathfinder for $18,000, the customer now faces a staggering $31,000 repair bill. The repair cost exceeds the initial purchase price of the vehicle.

Dealer’s Claim

The dealer claims that the car should not have been certified due to warranty issues. According to the dealer, the car did not meet the qualifications set by Nissan for certification.

The Customer’s Experience

The customer, referred to as BK for anonymity, had put approximately 10,000 miles on the car since purchasing it. However, on May 15th, the car experienced engine trouble and came to a halt. The dealer quoted a repair cost of $30,952.

Warranty Coverage

Despite being a certified pre-owned vehicle, the repair costs are not covered under the CPO warranty. The dealer intended to certify the car as “Certified Select” instead of “Certified Pre-Owned,” resulting in a shorter warranty period for the customer.

Nissan’s Response

Nissan corporate has reportedly not provided any assistance to the customer. The dealer initially suggested auctioning off the car for parts, offering a potential $5,000, but later changed their stance. The customer is now facing additional charges for diagnostic and storage fees.

Conclusion

This story serves as a reminder to thoroughly understand the terms and conditions of a vehicle purchase. The difference between “Pre-Owned” and “Select” can have significant financial implications. Hopefully, Nissan will step in to resolve the situation and ensure a positive outcome for the customer.