Hertz Cancels $277 Gas Charge for Tesla Rental After Backlash

**Title: Hertz Reverses $277 Fuel Charge for Tesla Rental After Public Outcry**

**Introduction:**
Renting a Tesla in California can be cost-effective due to the low recharging costs compared to traditional gas cars. However, one loyal Hertz customer, Joshua Lee, was shocked to find a $277 fuel refilling fee on his bill after returning a rented Tesla Model 3 to Hertz. Despite initially denying his refund request, Hertz eventually reversed the charge after the story gained attention.

**The Unjust Charge:**
Lee, a frequent Hertz customer with a preference for the Model 3, opted for the “Skip the Pump and Save Time” option, allowing him to return the vehicle at any fuel level without extra charges. Despite returning the car with a 96% battery charge, the rental company still levied the $277 refueling fee, leading to confusion and frustration.

**Hertz’s Response:**
Upon contacting customer service, Lee received a dismissive response citing the signed rental agreement as justification for the charge. However, after public backlash, Hertz acknowledged the error and agreed to refund the erroneous fee as an apology.

**Conclusion:**
While Lee may have received his refund, he has vowed never to return to Hertz due to their mishandling of EV rentals. The incident sheds light on the importance of clear communication and understanding between rental companies and customers, especially in the growing market of electric vehicles.

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