Payment Anxiety: The Problem with Public EV Charging

Welcome to episode 13 of the Autocar Business Change Makers Podcast, brought to you in partnership with Tomorrow’s Journey, a car subscription software platform. Listen to this episode on Apple Podcasts, Spotify, or Amazon Podcasts.

Introduction

In this episode, Chris Kirby, CEO of Tomorrow’s Journey, and Felix Page, news editor at Autocar, sit down with Sara Sloman, chief strategy officer at Paythru, to discuss the challenges and frustrations surrounding payment processes for public EV charging.

The Rise of Payment Anxiety

Sloman highlights the overly complicated payment processes for public EV charging, which have given rise to what she calls “payment anxiety.” Many EV owners face difficulties when trying to pay for their charging sessions, leading to frustration and a lack of trust in the charging infrastructure.

Improving the Public Charging Experience

The discussion also explores the potential of vehicle-to-infrastructure technology to enhance the public charging experience. Sloman and the hosts delve into the needs of fleet drivers and whether the current public charging network adequately meets those needs. They also discuss how charge point providers can foster customer loyalty.

Listen to Episode 13

To hear the full conversation and gain valuable insights into the world of EV charging payments, listen to episode 13 of the Autocar Business Change Makers Podcast below:

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About Tomorrow’s Journey

Tomorrow’s Journey has launched JRNY, a revolutionary Vehicle-as-a-service platform that simplifies vehicle access for individuals and businesses. JRNY offers a comprehensive toolbox for fleet owners, including subscriptions, rentals, test drives, courtesy cars, and pool cars. With automated onboarding, billing, and day-to-day operations, JRNY creates bespoke customer experiences. Discover how JRNY can work for you here.